B2B Support Technician (dedicated to AML)

Job Title

Orange Liberia is seeking a high-caliber B2B Support Technician to be exclusively dedicated to our strategic partner, ArcelorMittal Liberia (AML).

Responsibilities

In this high-visibility role, you will be the technical backbone of the Orange-AML partnership, ensuring seamless connectivity through expert installation of Fiber and Wireless systems while providing elite-level reporting and on-site support.

Key Performance Indicators (KPIs) – B2B Support Technician

• Install, configure, test, and maintain customer premises equipment (routers, switches, radios, and related devices).
• Perform troubleshooting and root cause analysis of AML customer complaints.
• Provide timely fault resolution within agreed SLAs.
• Conduct on-site diagnostics and preventive maintenance visits.
• Ensure proper configuration backup and documentation of installed equipment.
• Escalate complex technical issues to higher-level support teams when necessary.
• Coordinate service activation, upgrades, and migrations for AML customers.
• Monitor service performance and proactively identify potential risks affecting customers.
• Prepare and submit daily technical activity and incident reports.
• Follow up on customer complaints until full resolution and confirmation of service restoration.

Administrative & Organizational Activities

• Maintain and strengthen customer relationships through professional engagement.
• Ensure delivery of high-quality service in line with company standards.
• Monitor and maintain SLA compliance for AML services connected to the Orange network.
• Maintain accurate documentation of customer configurations and service records.
• Participate in customer technical meetings when required.
• Provide feedback to internal teams (NOC, Core, Transmission, Sales) on recurring issues and service improvement opportunities.
• Ensure compliance with safety procedures and operational guidelines during field work.

How to Apply

Please submit via email your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com