Branch Manager, BPR - KIGALI

<ul style="list-style-type: disc; padding-left: 24px;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring bank’s retail objectives are met in order to ensure sustainable business growth;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.&nbsp;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds &amp; losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes&nbsp;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.&nbsp;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Coach, mentor and develop a high performing team and ensure an effective performance management framework;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business&nbsp;</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Ensure that branch processes are within agreed TAT in order to live customer satisfaction.</span></span></li></ul><p><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>MINIMUM POSITION QUALIFICATION REQUIREMENTS</strong></span></span></p><ol style="list-style-type: lower-alpha; padding-left: 72px;"><li><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Academic &amp; Professional</strong></span></span></li></ol><p>&nbsp;</p><figure class="table"><table border="1" cellspacing="0" cellpadding="0" style="border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: 5.4pt;"><tbody><tr><td width="94" style="border: 1pt solid black; padding: 0in 5.4pt; width: 70.3pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Particulars</strong></span></span></td><td width="188" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 141.2pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Detail</strong></span></span></td><td width="241" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 180.6pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Specific Field or Qualification</strong></span></span></td><td width="102" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 76.5pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Need Type</strong></span></span><a href="#_ftn1" name="_ftnref1" title=""><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>^[1]</strong></span></span></a></td></tr><tr><td rowspan="3" width="94" style="border: 1pt solid black; padding: 0in 5.4pt; width: 70.3pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Education&nbsp;</span></span></td><td width="188" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 141.2pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Bachelor’s degree&nbsp;</span></span></td><td width="241" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 180.6pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Business or another related field</span></span></td><td width="102" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 76.5pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">RQ</span></span></td></tr><tr><td width="188" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 141.2pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Professional Qualifications</span></span></td><td width="241" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 180.6pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Banking</span></span></td><td width="102" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 76.5pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">AA</span></span></td></tr><tr><td width="188" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 141.2pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Master’s degree</span></span></td><td width="241" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 180.6pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Business or another related field</span></span></td><td width="102" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; width: 76.5pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">AA</span></span></td></tr></tbody></table></figure><ol style="list-style-type: lower-alpha; padding-left: 72px;"><li><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><strong>Experience</strong></span></span></li></ol><p>&nbsp;</p><figure class="table"><table border="1" cellspacing="0" cellpadding="0" width="594" style="border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: 5.4pt; width: 445.5pt;"><tbody><tr><td width="360" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 3.75in;"><p><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Total Minimum No of Years’ Experience Required</span></span></p><p>&nbsp;</p><p><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">Team Leadership, Sales, Relationship Management, Credit, and Bank Operations</span></span></p></td><td width="234" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 175.5pt;"><p>&nbsp;</p><p><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">10 years</span></span></p></td></tr></tbody></table></figure><p><br>&nbsp;</p><div><p>&nbsp;</p><div id="ftn1"><p>&nbsp;</p><p>&nbsp;</p></div></div>