Business Process Analyst

ABOUT INKOMOKO 

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. 

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. 

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  

Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. 

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The Business Process Analyst will support Inkomoko’s organizational transformation and ERP implementation by analyzing, documenting, standardizing, and improving business processes across key functions. This role will collaborate with stakeholders to promote operational excellence, process governance, ERP readiness, and scalable business practices that enable Inkomoko’s growth in multiple countries. 

The role will serve as a key contributor to Inkomoko's ERP implementation and operational transformation program, ensuring business processes are standardized, scalable, and aligned with future organizational growth. This role will report to the Head of IT Projects and is only open to candidates based in any of our countries of operations: Chad, Ethiopia, Kenya, Rwanda, or South Sudan.

Key Responsibilities

1. Business Process Analysis, Design & Optimization

• Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions.
• Develop current-state ("As-Is") and future-state ("To-Be") process maps using BPMN 2.0 standards and process management best practices.
• Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization.
• Support business process reengineering and automation initiatives to improve efficiency and effectiveness.

2. ERP Transformation & Business Requirements Management

• Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements.
• Ensure business processes are aligned with ERP capabilities and organizational objectives.
• Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities.
• Drive harmonization and standardization of processes to support successful ERP adoption across the organization.

3. Stakeholder Engagement, Change Management & Adoption

• Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements.
• Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in.
• Support change management, communication, training, and adoption activities related to process and system transformations.
• Monitor adoption of new processes and recommend corrective actions to ensure sustainable change.

4. Process Governance, Risk & Compliance

• Establish and maintain process governance frameworks, controls, standards, and documentation repositories.
• Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations.
• Support identification, assessment, and mitigation of operational and process-related risks.
• Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity.

5. Performance Measurement & Continuous Improvement

• Define and maintain process KPIs, performance metrics, and operational benchmarks.
• Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes.
• Develop dashboards, reports, and recommendations to support data-driven decision-making.
• Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness.