Chief Shared Service Officer

Job Description

The Chief Shared Service Officer reports directly to the Chief Executive Officer.

Main Responsibilities

• Chief Shared Services Officer will be responsible for coordinating all activities related to the development, implementation, and review of the company's strategic plan in accordance with RITCO’s vision and mission;
• Managing the administrative function of RITCO and coordinating office processes and procedures to ensure organizational and operational effectiveness and efficiency;
• Managing and overseeing all aspects under the functions of; Human resources, procurement management, logistics, IT systems, and garage services;
• Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes;
• Lead the process of developing all operational procedure manuals required by RITCO;
• Support the Management Team with business planning activities, providing practical and creative input in the development of new business initiatives.;
• Design the current and future strategic and operational plans bringing discipline to
• the strategic decision-making process to manage the effective use of business resources.
• Acts as a liaison between RICTO and clients and/or other stakeholders.
• Provide mentoring to all employees, including management team members.
• Motivate and drive the teams and colleagues to achieve both the overall company targets and key performance objectives.
• Oversee and Coordinate with human resources departmental activities including recruitment, capacity building, and retention of company staff.
• Lead and supervise staff performance appraisal at the end of every financial year.
• Design an appropriate tool for setting periodic staff performance targets.
• Propose a motivation package for employees in terms of bonuses and other benefits to ensure staff retention
• Organize and oversees all garage activities.
• Provide diary guidance of overall garage operations.
• Undertake any other task that may be assigned by the CEO.

Job Requirements and Qualifications

• Master’s degree in Economics, Public administration and management,Trade, HR,and Business Administration.
• Must possess a professional qualification relevant to Procurement or Human Resources Management including Certified Human Resources Professional (CHRP) or Certified Procurement Professional (CPP);
• 5 years of progressive working experience in the area of human resources and administration or Procurement in a recognized institution;
• Must have a good knowledge and understanding of human resource function, procurement, administration, and logistics management.
• Experience in accounts management, including budgeting, forecasting, and audit compliance;
• Must have good knowledge of IT (operating certain software);
• Experience in managing facilities and services for big organizations;
• A strong proven track record in relationship building and management;
• Strong analytical and problem-solving skills;
• Experience in organizational performance management systems;
• Experience in Monitoring and Evaluation Frameworks;
• Excellent communication and interpersonal skills;
• Fluent in English /French and Kinyarwanda.

How to Apply

The interested candidates are requested to submit their application letters together with a detailed CV, Academic certificates, updated criminal record certificate and a copy of ID (All documents must be scanned as one document) and sent at recruitment@ritco.rw not later than 20th May 2026 at 5:00 PM.