Job Description
Position Title: Communications Support Officer
Department: Operations / Business Development
Location:Namusera, Wakiso, Off Hoima road
Reports To: Managing Director / Operations Manager
Employment Type: Full-Time
About the Organization
We are a furniture manufacturing and skills training organization dedicated to producing high-quality furniture while equipping individuals with practical vocational and employability skills. Our work combines craftsmanship, innovation, customer service, and workforce development to create sustainable economic opportunities.
Position Summary
The Communications Support Officer will support internal and external communications for both the furniture manufacturing business and the skills training programs. The role involves creating content, managing communication channels, supporting marketing activities, documenting success stories, engaging stakeholders, and ensuring consistent messaging across all platforms. The ideal candidate is an excellent communicator, highly organized, creative, and capable of working across business, training, customer, and community engagement activities.
Key Responsibilities
1. Communications and Content Development
● Develop and publish content for social media, websites, newsletters, and marketing materials.
● Create engaging stories showcasing furniture products, projects, trainees, and organizational impact.
● Draft press releases, announcements, reports, and promotional materials.
● Capture and organize photos, videos, testimonials, and success stories.
● Maintain a content calendar for marketing and communications activities
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2. Marketing and Brand Support
● Promote furniture products, training programs, events, and organizational initiatives.
● Ensure brand consistency across all communication materials.
● Assist in developing brochures, catalogs, flyers, banners, and presentations.
● Support digital marketing campaigns and customer engagement activities.
● Monitor and report on marketing performance metrics.
3. Stakeholder Engagement
● Respond to inquiries from customers, trainees, partners, and the public.
● Support communication with suppliers, donors, employers, training partners, and community stakeholders.
● Assist in organizing stakeholder meetings, exhibitions, open days, and events.
● Maintain stakeholder contact databases and mailing lists.
4. Internal Communications
● Support communication between departments, trainers, production teams, and management.
● Prepare internal notices, updates, and meeting communications.
● Document organizational activities and achievements.
● Assist in preparing reports and presentations for management.
5. Training Program Communications
● Promote enrollment opportunities and training activities.
● Develop trainee success stories and case studies.
● Support communication with trainees before, during, and after training.
● Assist with graduation ceremonies, assessments, and outreach activities.
6. Administrative Support
● Maintain communication records and digital archives.
● Support data collection for reports and impact measurement.
● Assist with the preparation of proposals, concept notes, and organizational documents.
● Perform other communication-related duties as assigned.
Qualifications
Education
● Diploma or Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business Administration, Development Studies, or a related field.
Experience
● At least 1–3 years of experience in communications, marketing, public relations, or a related role.
● Experience managing social media platforms and creating digital content.
● Experience working with vocational training, manufacturing, SMEs, social enterprises, or development organizations is an advantage.
Skills and Competencies
Technical Skills
● Excellent written and verbal communication skills.
● Strong content writing and editing abilities.
● Social media management and digital marketing skills.
● Basic photography and videography skills.
● Proficiency in Microsoft Office Suite and Google Workspace.
● Familiarity with graphic design tools such as Canva, Adobe Express, or similar platforms.
Personal Attributes
● Strong organizational and time-management skills.
● Creativity and attention to detail.
● Ability to manage multiple tasks and deadlines.
● Strong interpersonal and relationship-building skills.
● Initiative, adaptability, and problem-solving ability.
● Professionalism and integrity.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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