Corridor Fleet Officer (Talent Pool)

Job Title

The Corridor Fleet Officer is responsible for ensuring efficient, safe, and customer-friendly bus operations across assigned corridors, terminals, and high-traffic bus stops. The role focuses on monitoring headways and passenger waiting times, coordinating bus and staff deployment, supervising driver discipline and terminal operations, and ensuring buses meet cleanliness and operational standards before dispatch. The Officer also plays a critical role in monitoring fleet utilization, preventing revenue leakage and fraud, and making real-time operational adjustments to maintain reliable and efficient public transport service delivery.

Scope of the Role

The role spans corridor operations management, fleet deployment, terminal supervision, service quality assurance, and operational monitoring.

Key Scope Areas

• Fleet Deployment & Dispatch Coordination: Monitoring headways, dispatching buses according to schedules and demand, and ensuring only authorized buses are in operation.
• Terminal & Passenger Flow Management: Coordinating volunteers or support staff at terminals and busy bus stops to support boarding, crowd management, and passenger flow.
• Service Quality & Cleanliness Oversight: Ensuring buses dispatched from terminals meet cleanliness, safety, and presentation standards.
• Driver Supervision & Discipline: Monitoring driver punctuality, conduct, compliance with boarding procedures, and adherence to operational regulations.
• Revenue Protection & Fraud Monitoring: Detecting and reporting fare evasion, revenue theft, unauthorized trips, or misuse of operational resources.
• Fleet Monitoring & Incident Management: Using GPS/fleet-tracking tools and manual logs to monitor fleet movements, incidents, delays, and operational disruptions in real time.
• Operational Adjustments & Coordination: Deploying replacement buses, adjusting schedules, and reallocating resources in response to demand fluctuations or disruptions.
• Reporting & Record Management: Maintaining accurate operational records and preparing periodic reports on corridor performance, delays, deployment, and incidents.

Responsibilities

• Monitor headways and passenger waiting times at terminals and major stops to ensure scheduled service intervals are maintained.
• Dispatch buses based on schedules and real-time passenger demand to optimize corridor efficiency.
• Coordinate deployment of volunteers or support staff at terminals and high-traffic bus stops.
• Ensure buses at terminals are clean, safe, and presentable before dispatch.
• Supervise driver behavior, punctuality, and adherence to operational procedures and company standards.
• Track deployment and usage of buses across assigned corridors to ensure operational compliance.
• Detect and report revenue theft, fare evasion, fraud, or unauthorized use of buses and operational resources.
• Use GPS/fleet-tracking systems and manual records to monitor bus locations, movement, and operational status.
• Record and report incidents, delays, misconduct, breakdowns, or safety concerns to supervisors.
• Coordinate with maintenance and depot teams to address technical faults and arrange replacement buses when required.
• Implement operational adjustments during peak demand, delays, overcrowding, or service disruptions.
• Maintain accurate records of bus deployment, trips, passenger demand, and operational changes.
• Prepare daily and periodic operational reports on fleet performance, incidents, service reliability, and corridor efficiency.
• Provide leadership and coordination for deployed staff to ensure effective teamwork and smooth operations.

Indicators of Success

• Buses consistently maintain scheduled headways with minimal delays or bunching.
• Passenger waiting times at terminals and major stops remain within acceptable service standards.
• Buses dispatched from terminals consistently meet cleanliness and safety standards.
• Effective deployment of volunteers and support staff results in improved passenger flow and boarding efficiency.
• Reduction in discipline-related incidents involving drivers and terminal staff.
• Effective detection and reporting of revenue theft, fare irregularities, and unauthorized operational activities.
• Accurate and timely operational records, deployment logs, and incident reports maintained.
• Operational disruptions addressed promptly through effective real-time adjustments and coordination.
• Reduction in passenger complaints, overcrowding, delays, and operational inefficiencies.

Working Relationships

Internal:

• Fleet Coordinator: Reporting on corridor operations, deployment, and operational performance.
• Drivers & Terminal Staff: Coordinating dispatch, discipline, and operational compliance.
• Maintenance & Depot Teams: Coordinating repairs, bus replacements, and fleet readiness.
• Inspectors & Operations Management: Reporting incidents, fraud concerns, and operational irregularities.
• Volunteer & Support Staff: Managing deployment and passenger support activities.

External:

• Passengers: Supporting smooth and safe boarding experiences.
• Law Enforcement & Security Personnel: Escalating safety, security, or misconduct incidents when necessary.
• Transport Authorities & Stakeholders: Supporting operational compliance and corridor coordination where required.

Core Competencies & Skills

• Strong understanding of public transport operations, dispatching, scheduling, and corridor management.
• Ability to monitor headways, passenger demand, and operational performance in real time.
• Strong leadership and coordination skills for managing staff and operational activities.
• Excellent communication and interpersonal skills for working with drivers, staff, and passengers.
• High integrity, vigilance, and accountability in revenue monitoring and fraud detection.
• Ability to make operational decisions quickly under pressure and during service disruptions.
• Basic computer literacy and familiarity with fleet-tracking, scheduling, or transport management systems.
• Strong problem-solving and incident management capabilities.
• Attention to detail in operational monitoring, reporting, and compliance enforcement.

Values & Cultural Fit

• Committed to integrity, transparency, and accountability in operations and revenue management.
• Customer-focused and dedicated to service quality, safety, and punctuality.
• Professional, respectful, and fair in dealing with passengers, drivers, and colleagues.
• Proactive, observant, and responsive to operational challenges and service disruptions.
• Strong team player capable of coordinating across operational units and support teams.
• Adaptable and capable of making timely decisions in dynamic operational environments.

Qualifications & Experience

Minimum:

• Diploma or Bachelor’s degree in Transport Management, Logistics, Business Administration, Operations Management, or a related field.
• 2–4 years of experience in operations, dispatching, logistics coordination, customer service operations, or a related fast-paced environment.
• Strong organizational, communication, and problem-solving abilities.
• Ability to work under pressure and make timely operational decisions.
• High level of integrity, accountability, and attention to detail.

Preferred:

• Experience in transport, mobility, or field operations environments.
• Familiarity with scheduling systems, GPS/fleet-tracking tools, or operational monitoring platforms.
• Understanding of operational compliance procedures, incident reporting, and fraud prevention practices.
• Experience supervising teams, coordinating field staff, or managing activities across multiple locations.
• Ability to identify operational inefficiencies and recommend practical improvements.

How to Apply

Interested candidates are invited to submit their applications via email to careers@ecofleet.rw. All application documents must be compiled into one single folder/file labeled with the subject of the position applied for. Applications must include: a cover letter addressed to Aubin RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum Vitae (CV), certified copies of academic and professional certificates, and contact details of three (3) previous supervisors.