Credit Department,Rwanda.Credit Recovery Officer

Main Responsibilities

• To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management.
• Contribute to the bank’s profit through writebacks
• Ensure compliance with credit policies, regulatory requirements and best practices in carrying out recovery actions with a view to minimizing credit risks
• Work closely with all banks appointed external agencies (debt collectors, appointed receivers, court bailiffs, lawyers etc…) and other third-party vendors
• Partner with the legal unit and lawyers for efficient and effective resolution of matters in court. 
• Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank 
• Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval. 
• Provide professional business support to the Credit Recovery Manager   to resolve challenges faced by stressed clients
• To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues.
• Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description

Daily Responsibilities

• Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.
• Meeting and calling customers, writing call reports and sharing with Credit Recovery Manager and filing same to customer files.
• Write demand notice and statutory notices to customers under NPL; initiate and follow up related files in CQ, EMRS, and IECMS
• Negotiating with customers to express their willingness to repay and propose different alternatives to get solutions
• Preparation of Recovery reports for management and regulator

Educational qualifications and work experience:

• University Degree preferably in Finance/Accounting /Economics/ Business/Management/Law

• Professional Certification – CPA/ILPD

• 3 or more years of progressive experience in debt collection, recoveries, and credit operations.