Field Support & Adoption Officers (3)

Job Description

We are recruiting three Field Support & Adoption Officers to be our on-the-ground presence at health facilities, ensuring that nurses and midwives are actively using AI-enabled workflows, resolving issues in real time, and feeding user insights back to the product and training teams.

Field Support & Adoption Officers provide on-the-ground technical support, user coaching, and adoption monitoring across an assigned portfolio of health facilities — serving as the direct link between frontline users and the eFiche team.

Key Responsibilities

• Conduct regular facility visits to support active use of AI-enabled clinical features
• Provide first-line troubleshooting and issue resolution for hardware, connectivity, and software problems at facility level
• Reinforce training through on-site coaching and micro-learning support following initial cascade training
• Log issues, user feedback, and adoption observations into the project’s ticketing and feedback systems
• Monitor weekly active use metrics per facility and escalate concerns to the Implementation & Deployment Manager
• Build trusted relationships with facility in-charges, nurses, and district health officers
• Participate in weekly team stand-ups and contribute facility-level insights to product and training decisions

Required Profile

• 2+ years of experience in health system support, community health, digital health field work, or IT support in health settings
• Familiarity with Rwanda’s primary health care system and facility-level workflows
• Comfort with digital tools and ability to troubleshoot basic software and connectivity issues
• Strong interpersonal and communication skills; ability to build trust with frontline health workers
• Experience with Rwanda’s national health information systems is a strong advantage
• Kinyarwanda fluency required; English proficiency required; French is an advantage
• Willingness to travel regularly within assigned region

How to Apply

Send your CV and a brief cover letter to support@efiche.com with the subject line: Field Support & Adoption Officer Application — [Your Region]. Applications reviewed on a rolling basis.