Front Desk Clerk / Sales Assistant

Job Description

The Front Desk Clerk / Sales Assistant is responsible for managing front desk operations while actively supporting sales activities. As the first point of contact, the role ensures a welcoming customer experience while contributing to revenue generation through effective customer engagement and sales support.

Key Responsibilities

• Front Desk Management:
• Receive and welcome customers, clients, and visitors professionally
• Handle incoming calls, messages, and inquiries promptly
• Manage walk-in clients and direct them appropriately
• Maintain a clean, organized, and professional reception area
• Sales & Customer Support:
• Assist customers with product inquiries, pricing, and purchases
• Promote Plasmaco products and services to clients
• Support daily sales activities and help achieve sales targets
• Prepare quotations, invoices, and receipts accurately
• Follow up with customers on inquiries and pending orders
• Customer Service:
• Ensure a high level of customer satisfaction at all times
• Handle customer concerns or complaints professionally and escalate when necessary
• Build and maintain positive client relationships
• Administrative Support:
• Maintain accurate records of sales, customer interactions, and transactions
• Support coordination between sales, operations, and finance teams
• Assist with basic reporting and stock or order tracking where required

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality
• Contribution to sales targets and conversion rates
• Accuracy in documentation and transactions
• Responsiveness to customer inquiries
• Professional front desk management

Working Relationships

• Internal: Operations, Sales Team, Finance, Management
• External: Customers, clients, suppliers

Qualifications & Experience

• Diploma or Bachelor’s degree in Business Administration, Sales, or related field
• 1–3 years of experience in a similar role
• Experience in retail or customer-facing roles is an advantage
• Basic knowledge of sales processes and customer handling
• Proficiency in Microsoft Office (Word, Excel)
• Must be fluent in Kinyarwanda, English, and French

Core Competencies

• Strong customer service and communication skills
• Sales and persuasion ability
• Organizational and multitasking skills
• Attention to detail and accuracy
• Basic computer literacy

Behavioral Competencies

• Professional appearance and attitude
• Friendly, approachable, and confident
• Strong interpersonal skills
• Ability to work under pressure
• Reliable and proactive

How to Apply

Interested candidate should submitted their applictaion no later than 15th May,2026. Please click on the “Apply” button to complete your application.

Only shortlisted candidates will be contacted.