Head Of Information Technology

Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities

Major responsibilities

• Promote and fulfill the mission and vision of VFR. Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for VFR network.

IT Strategy Development and Implementation

• Lead strategic planning for the IT Team and in collaboration with cross-departmental teams to achieve the organization’s goal.
• Implement the IT strategic plan and technology maturity framework across the VFR branches, including regular reporting of progress towards goals.
• Educate VFR leadership, staff, and partner leadership on the impact of new technologies and IT trends and their applicability to VFR requirements.
• Serve as a lead strategic advisor on banking technology and digital applications within a cross-departmental technology team.
• Design and implement strategic information technology plans and budgets for cost-effective procurement, utilization and maintenance of computer software and hardware

IT Team Management

• Directly supervise the staff and activities of the IT team, investing in the personal and professional development of support staff.
• Promote and oversee strategic relationships between internal resources and external entities, including vendors and partner organizations.
• Manage IT team budgeting processes and advise leadership on technology related budget matters.

Infrastructure and Network Management

• Lead ongoing development, management, and optimization of the digital infrastructure of the organization in compliance with key technology infrastructure standards and organizational needs.
• Directs the IT team in the efficient acquisition and maintenance of hardware, software, IT consulting resources, and maintenance contracts. This includes leadership for the IT team in implementation of device management protocols and software.
• Ensure maximum systems uptime through system performance monitoring practices and helpdesk support operations.

Information System, Application Development and Management

• Serve as a lead liaison between technical staff and business leadership to create technological solutions for operational goals and challenges.
• Lead and advise the acquisition, development and implementation of new IT systems and applications across the organization. This includes vendor and consultant management as related to IT applications and services, and delivery of those services to internal and external clients.
• Maintain and ensure continuous delivery of IT services and support through VFR helpdesk operations, system performance monitoring, and service level agreements with end users.
• Support the activities of the customer relationship management team through IT team staffing, vendor management, and technical guidance as needed.

IT Governance and Risk Management

• Lead ongoing development, improvement, and implementation of IT governance policies and procedures in conjunction with Risk team, Management and Staff.
• Direct delivery of strong cyber security operations throughout the network, including continuous improvement of security and disaster recovery planning and monitoring.
• Perform internal control reviews, in coordination with Risk team and internal audit resources, to ensure the integrity of IT systems and operation

Knowledge, Skills and Abilities

• Full commitment to VisionFund’Rwanda s Vision, mission, pur