Manager, Partnerships

Key Responsibilities:

• Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
• Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
• Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
• Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
• Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
• Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
• Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
• Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
• Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
• Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
• Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
• Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
• Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.

Daily Responsibilities:

• Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
• Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
• Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
• Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
• Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.

Challenges:

• Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.
• Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.
• Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.

Minimum Position Qualification Requirements

Academic & Professional

Experience