Massage Therapist

Job Description

The Massage Therapist is responsible for delivering high-quality massage treatments while ensuring the massage area is professionally managed, clean, and guest-ready at all times. The role focuses primarily on massage services, guest satisfaction, treatment quality, and operational excellence within the massage space.

Key Responsibilities

• Massage Therapy Services
  • Deliver professional, high-quality massage treatments tailored to guest needs.
  • Maintain strong knowledge of massage techniques and their benefits.
  • Ensure consistent service standards aligned with lodge expectations.
• Massage Area Management
  • Maintain cleanliness, hygiene, and readiness of massage rooms at all times
  • Ensure proper setup, ambiance, and presentation of the massage space.
  • Coordinate with housekeeping for linen, cleanliness, and supplies.
• Guest Experience & Engagement
  • Provide warm, professional, and personalized service to all guests.
  • Explain massage options clearly and recommend suitable treatments
  • Encourage repeat bookings and service upgrades where appropriate.
• Inventory & Equipment Control
  • Monitor massage oils, linens, consumables, and equipment.
  • Report low stock levels or faulty equipment in a timely manner.
  • Ensure all tools and equipment are well maintained and safe for use
• Administration & Reporting
  • Maintain accurate treatment records and daily booking logs
  • Submit basic monthly reports on treatments delivered and guest feedback.

Qualifications & Skills

• Certified Massage Therapist with a valid license
• Proven experience in massage therapy within a hotel, lodge, or spa setting
• English language proficiency is required, French is an added advantage
• Strong interpersonal and customer service skills
• Good time management and attention to detail
• Professional appearance and attitude
• Passion for guest care and wellness service delivery

Key Performance Indicators (KPIs)

• Massage Quality & Guest Satisfaction
  • Average guest rating for massage treatments: Minimum 4.5/5
  • Percentage of positive guest feedback related to massage services
  • Number of repeat or recommended massage bookings
• Service Delivery & Productivity
  • Number of massage treatments delivered per week/month
  • On-time readiness of massage room before each booking
  • Minimal service delays or cancellations due to internal issues
• Revenue Contribution
  • Monthly massage revenue generated
  • Upselling rate after complimentary or initial treatments
• Massage Area Management
  • Cleanliness and presentation score from internal inspections
  • Zero unresolved hygiene or safety issues
• Inventory & Equipment Management
  • Stock availability rate (no service disruption due to stock shortages)
  • Equipment uptime (percentage of tools in working condition)
• Professional Conduct
  • Compliance with lodge policies and service standards
  • Punctuality and adherence to work schedules

How to Apply

Please submit your resume and a cover letter detailing your qualifications and why you are the ideal candidate for this role.to careers@samborakinigi.com not later than 30th April, 2026