Senior Associate, Supply Chain M&E – Delivery Unit

Job Description

The Government of Rwanda (GoR) strives to achieve Universal Health Coverage (UHC) by enabling equitable access to quality health services for the population, as outlined in the Fifth Health Sector Strategic Plan (HSSP V). This commitment has been made against a backdrop of rising health care costs and uncertainty around the future availability of donor funding and calls for improved health sector sustainability. Acknowledging this, the Government aims to employ effective, equitable, efficient, and sustainable commodity supply chain systems — with a particular focus on essential maternal and newborn health (MNH) commodities — to safeguard access for the most vulnerable populations and accelerate progress toward improved health outcomes. Strengthening primary health care remains central to this approach, as the foundation of a strong and sustainable health system.

CHAI Rwanda’s Health System Strengthening (HSS) programs work on a day-to-day basis with Government leadership in the Ministry of Health (MoH), the Rwanda Social Security Board (RSSB) and the Rwanda Medical Supply (RMS). The goal of those programs is to support the Government to accelerate progress towards UHC by ensuring the sustainable delivery of quality, essential health services. This includes work to design and implement national Primary Health Care (PHC) reforms from health centre level down to community health, to increase health workforce availability, to prioritize and sustainably finance essential services. It also aims to support improved management, financing, and delivery of quality primary health care and ensure equitable access to medicines and health commodities.

CHAI seeks for a Senior Associate, Supply Chain M&E to work with the Rwanda Medical Supply, Ltd (RMS) to lead the design and execution of monitoring, evaluation, learning, and knowledge management systems. This ensures strategic alignment, performance tracking, and adaptive management across RMS operations. In this role, the candidate will work closely with key decision makers from RMS. CHAI is seeking a highly motivated individual with outstanding technical skills to provide technical leadership and coordination for the design and implementation of RMS’s Monitoring, Evaluation, and Learning (MEL) frameworks and ensure robust performance monitoring of the RMS Strategic Plan and Delivery Unit initiatives.

Responsibilities

• Lead the development and implementation of comprehensive MEL plans aligned with the RMS Strategic Plan.
• Develop Key Performance Indicators (KPIs) with clear definitions and standardized data collection tools.
• Establish data collection methodologies to ensure consistency, reliability, accuracy, and sustainability of performance reporting.
• Collaborate with relevant departments to integrate MEL frameworks into routine RMS operations.
• Oversee the ongoing monitoring, evaluation, and reporting of the RMS Strategic Plan.
• Develop and implement a results-based MEL framework aligned with RMS strategic objectives and funding requirements.
• Develop and implement “catch-up plans” to address performance gaps or delays.
• Provide quarterly and annual progress reports highlighting achievements, challenges, and recommendations.
• Track and report progress against strategic milestones and outcome indicators.
• Oversee production of RMS performance and supply chain reports to inform decision-making.
• Develop dashboards and visualization tools for supply chain performance monitoring (e.g., Power BI, Tableau, DHIS2 dashboards).
• Strengthen internal data use and promote a culture of evidence-based decision-making.
• Support integration of analytics across RMS systems to enhance visibility and performance tracking.
• Oversee the ongoing monitoring, evaluation, and reporting of the RMS investments made by the Beginnings Fund, Gates foundation, and other development partners.
• Coordinate MEL alignment with RMS partners, donors, and government agencies.
• Engage actively with RMS leadership to ensure data and learning are used to guide operational and strategic decisions.
• Represent RMS in technical and policy forums focused on health systems performance monitoring.
• Establish institutional mechanisms for capturing, documenting, and sharing knowledge across RMS and partners.
• Develop a digital knowledge repository housing reports, studies, and best practices.
• Ensure systematic documentation of lessons learned from projects and strategic initiatives.
• Design and implement capacity-building initiatives on MEL and data use across departments.
• Mentor staff on effective record-keeping, reporting standards, and data analysis.
• Facilitate learning workshops to strengthen evidence-driven planning and implementation.

Requirements

• Master’s degree in Monitoring and Evaluation, Data Science, Supply Chain Management, Pharmaceutical Management, Public Health or a related field.
• At least 6 years of professional experience in monitoring and evaluation of health or supply chain programs performance benchmarks.
• Proven experience with MEL frameworks, indicator development, and performance monitoring for large-scale programs.
• Experience with digital MEL tools and data visualization platforms (DHIS2, Power BI, Tableau, Excel).
• Experience in Sub Saharan Africa is highly preferred.
• Experience in strategic information management, knowledge management, and organizational learning.
• Strong analytical background, with demonstrated ability to translate data into actionable insights.
• Ability to manage multiple tasks simultaneously and prioritize and manage projects under pressure.
• Excellent analytical, visualization, and problem-solving skills.
• Proficiency in Excel, Power BI, and other analytical platforms.

Advantages

• Strategic thinking and ability to advise senior leadership.
• Strong analytical and problem-solving abilities.
• Effective leadership, training, and mentoring skills.
• Excellent communication, collaboration, and stakeholder management.
• Experience working in public health and with international organizations.
• Fluency in French or Kinyarwanda.