Senior Associate, Survey Programming (SurveyCTO)

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 900+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

As a Senior Associate, Survey Programming, you will be the organization's go-to expert for translating survey instruments into high-quality, field-ready digital tools. Working closely with the Business Analytics Manager, the wider MERL team, and Programs teams across the region, you will understand the questions that define our program indicators and code these into robust, well-tested surveys — ensuring survey logic faithfully captures each indicator, forms are error-free and user-friendly, and resulting data is clean and analysis-ready.

Success in this role requires strong technical survey-programming skills, meticulous attention to detail and data quality, and the ability to collaborate effectively across technical and non-technical teams in different countries. This role is regional, working closely with teams across Kenya, Rwanda, South Sudan, Ethiopia, and Chad.

KEY RESPONSIBILITIES

1. Survey Design & Programming (35%)

• Translate paper-based/draft instruments into fully-programmed, logic-driven digital forms; primarily in SurveyCTO with robust skip patterns, relevance/constraint logic, validations, calculations, case management, and multi-language versions.
• Design forms for offline data collection in low-connectivity field environments (repeat groups, roster/loop structures, geopoint/media capture), and translate program indicators into precise, coded survey questions while working with MERL and Programs teams.
• Skilled in questionnaire design using tools such as Google Forms, particularly for rapid surveys and qualitative data collection.

2. Data Quality, Testing & Piloting (20%)

• Conduct rigorous dummy-data testing, dry runs, and piloting of every form before deployment; build data-quality checks (range, consistency, duplicate, GPS/time) within the survey and at data review.
• Troubleshoot and resolve form- and server-level errors quickly during active data collection to minimize disruption to fieldwork.

3. Indicator Alignment & MERL/Programs Collaboration (15%)

• Work with the Business Analytics Manager, MERL, and Programs teams to clarify indicator definitions and ensure they are correctly operationalized in survey tools; maintain codebooks, data dictionaries, and naming conventions.
• Support survey sampling logic and case assignment design where relevant (e.g., CommCare case management for longitudinal/beneficiary tracking).

4. Server & Platform Administration (15%)

• Manage SurveyCTO server console(s) form deployment/versioning, user/role management, dataset publishing, server-side data checks, and monitor data collection dashboards in real time, flagging anomalies to field teams.
• Maintain secure including controlled access to forms, organized form/dataset repositories and support integration of survey data into downstream reporting and analytics pipelines.

5. Training, Documentation & Continuous Improvement (10%)

• Train Programs/MERL staff on tool usage and troubleshooting; maintain documentation of survey logic, version histories, and SOPs.
• Stay current with SurveyCTO best practices and recommend improvements to tools and workflows.

6. Analytics Support (5%)

• Support the Analytics & Research team with data cleaning, analysis, and reporting using Excel, Stata, Python, R, or similar tools to support program learning and decision-making.