Senior Connections Officer _ Quality Assurance

Job Purpose

The Senior Connections Officer – Quality Assurance is responsible for ensuring that all connection works meet approved technical standards, regulatory requirements, and organizational quality benchmarks. The role safeguards the integrity, safety, and reliability of connection installations through inspections, audits, process improvement, and continuous monitoring of field activities.

Result Areas

• Quality Control & Inspection Conducting routine and targeted inspections of connection materials, installations, to verify compliance with approved regulatory standards, and safety procedures. Identifying non-conformities and ensuring corrective actions are implemented.
• Process monitoring and improvement Monitoring quality of works and recommending improvement measures, analysing recurring installation defects and implementing preventive strategies while promoting best practices in connection delivery.
• Contractors and field activities oversight Evaluating workmanship of contractors and field teams, providing feedback and technical guidance to improve installation quality and conducting contractor performance assessments.
• Reporting and documentation Preparing quality inspection reports and compliance summaries with accurate records of audits, findings, and corrective actions.
• Risk and safety assurance Identifying safety risks associated with connection works, supporting enforcement of safety standards and incident prevention, and participating in investigations of quality-related failures.
• Capacity building Training of field staff and contractors on quality standards and procedures thereby promoting a culture of accountability and continuous improvement.

Expected Output

• 100% connection compliance rate with Independent Verification Agency reports
• Reduction in material and installation failures
• Timely re-imbursement of connection funds
• Integrity and safety compliance of connection processes.

Personal Specifications

Academic Qualifications

• Bachelor’s degree in electrical engineering or related technical discipline.
• Membership to recognized professional bodies such as UIPE and ERB is an added advantage.

Experience

• Minimum 5 years’ experience in utility operations, inspections, or quality assurance.
• Experience supervising technical field work is desirable.

Competencies

• Strong understanding of technical standards and QA processes
• Analytical and problem-solving skills
• Inspection and audit capability
• Communication and reporting skills
• Integrity and accountability