Senior IT Projects Associate

ABOUT INKOMOKO 

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. 

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. 

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  

Inkomoko has 900+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. 

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The Senior IT Projects Associate supports the successful delivery of Digital Transformation initiatives by independently managing low- to medium-complexity projects while contributing to larger strategic programs under the guidance of the Head of IT Projects (PMO) or a Senior Project Manager.

The role is responsible for coordinating project planning, execution, governance, stakeholder engagement, and reporting to ensure projects are delivered within agreed scope, schedule, budget, quality, and governance standards.

The role serves as a critical link between business and technology teams, ensuring that projects deliver measurable business outcomes while adhering to Inkomoko's governance standards, strategic priorities, and customer-centric approach.

As part of Inkomoko's PMO career pathway, this position provides a structured development opportunity into a Project Manager role through progressively taking ownership of increasingly complex projects, developing leadership capability, and building the competencies required to progress into a Project Manager role.

Key Responsibilities

1. Project Planning & Delivery

• Independently manage assigned low to medium complexity Digital Transformation projects from initiation through project closure.
• Develop detailed project plans including work breakdown structures, dependency mapping, critical paths, resource plans, communication plans, and implementation schedules.
• Coordinate project initiation activities, including business case validation, project charter development, stakeholder mapping, and project kick-off.
• Develop and maintain project management artifacts, including project charters, schedules, work breakdown structures, milestones, and delivery roadmaps.
• Coordinate cross-functional project teams to deliver agreed project outcomes within approved scope, timelines, budget, and quality expectations.
• Apply Agile, Waterfall, or Hybrid project management methodologies as appropriate.
• Escalate significant project constraints, scope changes, and delivery risks to the Head of IT Projects or Senior Project Manager.

2. Stakeholder Engagement & Project Coordination

• Build effective working relationships with business leaders, country teams, technical teams, vendors, and implementation partners.
• Facilitate project meetings, workshops, steering committee preparations, and project governance forums.
• Communicate project progress, risks, decisions, dependencies, and change requests to stakeholders.
• Coordinate vendor activities and support procurement processes related to assigned projects.
• Promote stakeholder engagement, business readiness, and user adoption throughout the project lifecycle.
• Maintain an active stakeholder register and communication plan.
• Support business readiness activities and facilitate user engagement throughout the project lifecycle.
• Build trusted working relationships that promote collaboration across multiple countries and business functions.

3. Project Governance, Risk & Quality Management

• Ensure compliance with PMO governance standards, methodologies, templates, and documentation requirements. 
• Maintain project governance artifacts, including RAID Logs, Decision Logs, Change Requests, Project Status Reports, and Lessons Learned.
• Identify, assess, monitor, and manage project risks, issues, assumptions, and dependencies.
• Coordinate User Acceptance Testing (UAT), implementation readiness assessments, deployment activities, and project closure.
• Ensure projects meet agreed quality standards and governance checkpoints.
• Support project audits and governance reviews.
• Monitor compliance with approved project methodologies.
• Maintain action logs and follow up on governance decisions.

4. Project Performance, Reporting & Resource Management

• Monitor project performance against scope, schedule, budget, resources, and KPIs.
• Track project expenditure, forecast budget variances, and report financial performance within delegated authority.
• Prepare accurate project dashboards, executive reports, and governance updates.
• Support resource planning, capacity management, and vendor performance monitoring.
• Analyze project performance trends and recommend corrective actions where required.
• Monitor project benefits realization against approved business cases.
• Support KPI tracking and portfolio reporting.

5. Continuous Improvement & PMO Excellence

• Contribute to the continuous improvement of project management methodologies, standards, templates, and governance processes.
• Support portfolio reporting, knowledge management, and lessons learned initiatives across the PMO.
• Promote operational excellence, innovation, accountability, and collaboration within the Digital Transformation team.
• Identify opportunities to improve project delivery efficiency, business processes, and stakeholder experience.
• Contribute to the continuous maturity of the Project Management Office.
• Identify opportunities to standardize project delivery across countries.
• Promote knowledge sharing across Digital Transformation teams.