Talent Pool - Operations Manager KZN Region

Business Unit / Division: Tsebo Cleaning and Hygiene Solutions

Job Type Classification: Full Time

Location - Town / City: Durban

About Us:

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER. We are continuously building a pipeline of experienced Operations Managers for upcoming opportunities across our organisation. If you are a results-driven leader with a passion for efficiency, process optimisation, and team excellence, we’d love to connect with you, The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.

Duties & Responsibilities:

• Overseeing daily cleaning operations and supervising site teams.
• Ensuring compliance with hygiene, safety, and Tsebo quality standards
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.

Skills and Competencies:

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Strong MS Office skills and experience with workforce systems.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Willingness to travel and work flexible hours.
• Experience: Proven strong experience in hospitality. 5 years in cleaning operations, including team management.

Qualifications:

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Must have a valid driver’s license and own reliable vehicle.