Customer Relationship Officer

MUGANGA SACCO wishes to recruit the competent and self-driven staff on the position of Customer Relationship Officer on permanent basis regardless the gender, and other kind of discriminations.

1. RECRUITMENT DETAILS:

Position: Customer Relationship Officer

Number of needed staff members: 2

Employment period: Open-ended period (Full-time)

Working place:

• Bugesera Health Catchment Area (Office based at Nyamata Level II Teaching Hospital)
• Rusizi and Nyamasheke Health Catchment Area (Office based at Gihundwe District Hospital)

JOB PURPOSE STATEMENT

Reporting to Customer Relationship Manager, the Customer Relationship Officer is responsible for mobilizing new active members, deposits and credits mobilization as well as deepening Muganga SACCO' relationships with the existing members by offering them other digital financial products and information needed.

2. KEY RESPONSIBILITIES

• Generate new member leads through various channels;
• Proactively identify sales prospects and conduct business development activities;
• Follow up on new leads and referrals to generate business;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Follow the various internal guidelines and procedures of the SACCO;
• Ensure customer satisfaction through regular engagement;
• Resolve customer queries/issues and facilitate customer service;
• Financial education to members on Financial service consumer protection and Complaints handling;
• Maintain periodic status reports, including daily activity report and calls/follow-ups made.

3. KEY MEASURABLE GOALS

• Number of new active members;
• Increase percentage of deposits and loan portfolio (within the catchment area);
• Number of Debit cards sold and Digital Banking enrolment;
• Level of members' communication in terms of Muganga SACCO products and services.

4. SKILLS & COMPETENCIES

• Enough knowledge of banking products (Deposits and Loans);
• Customer Relationship Management (Needs, Inquiries, Responses, feedbacks, etc.);
• Excellent interpersonal, communication and public speaking skills;
• Proficient in Microsoft offices;
• A team player with leadership skills;
• Analytical thinking and Problem solving skills;
• Maintain a positive attitude focused on member satisfaction;
• Self-Management (Manages Time, Task Prioritization and Control) with minimum supervision.

5. REQUIREMENTS

• Being Rwandan aged between 25 and 35 years’ old;
• Bachelor’s degree in Management, Business administration, Marketing, Banking, Finance, Economics or related field;
• At least 1 year of experience in Financial institution (BANK, MFI or SACCO) as Marketing Officer, Customer care Officer, Relationship Officer, Loan Officer, Business Banker, Sales Officer or related position;
• Ready to work on field and traveling in rural areas up to 80% of his working time.

Note:

Applicants must currently reside in:

• Bugesera District or nearby District (for Bugesera Health Catchment Area applicants);
• Rusizi or nearby District (for Rusizi/Nyamasheke Health Catchment Area applicants).

How to Apply

Interested candidates should submit soft copies of the motivation letter (clearly indicating either Bugesera or Rusizi/Nyamasheke Health Catchment Area), CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Managing Director, Muganga SACCO Head Office, 1st floor of the Silverback Mall,

latest 27/05/2026 at 5:00 PM on the following email address: apply@mugangasacco.rw

Questions/clarifications may be requested by email to the following email address: info@mugangasacco.rw